Return Policy

At Fit Smoothie, we have a strong belief in customer satisfaction and strive to make our customers happy 100% of the time. This belief is backed up by our 30-Day Money Back Guarantee (less shipping and handling).

For any reason if you are not completely satisfied with one of our products, feel free to return the unused portion within 30 days of the ship-to date for a full refund of that product (less any shipping and handling fees). This guarantee is not provided to orders in the Fit Smoothie Monthly Saver that are shipped after the first month. Please note the following terms necessary to facilitate the refund:

In order to return your product and receive a refund, you must obtain a Return Merchandize Authorization (RMA) from our customer service department. Call 1-505-660-0400 to speak with one of our representatives. Returning your product without obtaining a Return Merchandise Authorization (RMA) from our customer service department will constitute in a $20 Restocking Fee per unit.

• To guarantee timely refund processing, please mail all product returns to the address listed below along with your RMA number. Our returns department is not able to accept returned packages without an RMA number. Any returns without an RMA number will be disposed of and no refund will be given.
• Shipping and handling charges are non-refundable. In addition, the customer is responsible for paying the return shipping charges for products returned to Fit Smoothie.
• Refund packages marked "Return to Sender" cannot be processed by our returns department and no refund will be given.
• Order purchase refunds will only be credited to the same credit card to which they were originally charged.

Please send returns to:
Global Direct LLC
1236 Bellevue Ave dept 2 Burlingame Ca 94010.

On average how long does it take GL Fulfillment to process product returns?
Once the returns department has received your package along with the RMA number, it will generally be processed within 2 business days to. After we have processed the return, it will take a few days for the money to post to your bank account depending on your credit or bank card policy.

What if there was a shipping or delivery problem with the order?
If you experience any problem with your order, please contact our Customer Service Support at 1-505-660-0400 immediately. Our Customer Service department is committed to you satisfaction and will be happy to address any questions, problems or issues that you may have.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect presonally identifiable information when you visit our site. We also automatically receive and record information on our server logs from you browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Credits cards are processed using 128 bit encryption

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

Refund

Refunds will be credit to the original payment method and may take up to 10 days to be reflected in your account

Shipping

Shipping Policy - All orders ship via United States Postal Service and will arrive within 7-14 days of order